Careers
Careers
ECOMMERCE EXECUTIVE

Key Responsibilities:

• Oversees all production tasks, ensuring that the site is displaying the correct information to customers on the front end of the website.

• Creates new categories, landing and mobile pages ensuring the loading of correct slots/assets.

• Works on the platform in close collaboration with the design, marketing, merchandising and photographic teams in order to upload graphic and written content as well as uploading product ranges and additional image and video.

• Works closely with the marketing team to scope and set up customer promotions and the associated codes as well as the implementation of personalised website and A/B testing campaigns.

• Ensures that website pages are correctly optimised for SEO, including meta data, relevant in-page links and effective copy by working with the marketing team.

• Responsible for the daily checks of the website for errors in the category/product structure and co-ordinates with the relevant functions to implement fixes.

• Investigates and raises any bugs which arise with the technical and project teams.

•Is the point of contact for the Company buying, merchandising, marketing and photography teams on changes to the website.

• Any other duties commensurate to the post as directed by a Director or the line manager.


Job Requirements:


• Possesses excellent communication skills with the ability to establish good working relationships with colleagues and key stakeholders across the business.

• Analytical and organisational skills with an ability to think logically in order to analyse information from multiple sources.

• An adaptable and flexible approach is essential with the ability to work quickly under pressure and to tight deadlines particularly when multiple amendments need making at short notice to files already posted to the live site.

• Ability to consistently coordinate tasks and work well with colleagues providing adaptability and flexibility within the team whilst possessing good judgement within the scope and limit of the role.

• Excellent attention to detail and the ability to manipulate data with accuracy and focus.

• Knowledge of Trello is advantageous but not essential.


To apply :

Applications titled ECOMMERCE EXECUTIVE (your name) to: careers@fragrancedirect.co.uk

Please include your CV and a covering letter in support

  READ MORE

CUSTOMER SERVICE ADVISOR

Becoming an ambassador for Fragrance Direct over the busy Christmas period – Job role to start from September 2021 to early January 2022 on a rota system which will include weekend work from 08.00am to 20.00pm Monday to Friday and 09.00am to 17.00pm over the weekends. READ MORE

Duties to include - Answering telephone calls from customers, Online chat and answering emails.

Must be able to communicate professionally and courteously with our customers to solve any customer related issues, have accurate typing skills. All training on systems will be provided. Working as part of a friendly team.

To apply :

Applications titled CUSTOMER SERVICE ADVISOR (your name) to: careers@fragrancedirect.co.uk

Please include your CV and a covering letter in support

  READ MORE

Careers

Fragrance Direct is one of the UK’s leading specialist online retailers, offering an extensive range of fragrances, cosmetics and beauty products direct to consumers through the company’s bespoke website. READ MORE

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